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Error situations and troubleshooting
Table of contents
Manager
Error status recognizable on the Manager
Internet LED red
Take the following measures:
Check the Internet connection
- Call up any website with a laptop, smartphone or tablet that is connected to the router (via LAN or WiFi). If this is not possible, there is a general fault with the Internet connection.
- If it is possible to access a website but the Internet LED remains red, check the Ethernet or PLC connection.
Checking the Ethernet connection
The aim is to check the connection between the Manager and the router and repair it if necessary.
- Check the cabling between the Manager and router (or network switch).
- Restart all network components involved (router, switch, WiFi adapter, Manager).
- Check whether the Manager can be reached in the local network by entering its IP address in the address bar of the browser.
Powerline Communication (PLC) - Check connector
Status LED flashing green - update
During the booting of the Manager, the status LED assumes various states. After approx. 2 minutes, the status LED should light up green continuously.
The update starts approx. 5 minutes after the Manager has been connected to the Internet for the first time and is indicated by a green flashing status LED. The duration of the update generally depends on the bandwidth of the Internet connection. The speed of the local network is also relevant. As a rule, the update should be completed within 20 minutes.
Status LED flashing green for longer than 20 minutes
An unstable Internet connection may mean that the update cannot be completed. If the update process takes longer than 20 minutes, proceed as follows:
- Disconnect the Manager from the power supply
- Connect the Manager directly to the Internet gateway (router) via the Ethernet port
- Start the Manager by connecting the power supply
If these steps do not lead to a successful update, please contact SOLARWATT Service.
SmartSetup
Errors that can occur when configuring the SOLARWATT Manager in SmartSetup.
Inverter is not found and installed automatically
The inverter is not found and installed automatically by the Manager. Possible causes:
- Inverter model is not supported by Autodiscovery
- Inverter is not available in the network
- Inverter is incorrectly configured
- Inverter is not in the same subnet area as the Manager
Inverter model is not supported by autodiscovery
Autodiscovery refers to the automatic finding and installation of devices.
Inverter is not integrated in the network
The inverter is not in the local network and therefore cannot be reached by the Manager. Check the connectivity of the inverter.
Inverter incorrectly configured
Modbus TCP must be activated in the connection settings of the inverter so that it can be recognized and installed by the Manager.
Inverter not in the same subnet area as the Manager
Relevant if the inverter has been manually assigned an IP. This must be in the same class C network area as the Manager.
No data request from the inverter possible
Under certain circumstances, it may not be possible to retrieve data from the inverter despite correct settings. In such cases, restarting the inverter can help. In general, inverters can be restarted by temporarily interrupting the DC and AC voltage. To carry out a restart, please follow the corresponding instructions in the inverter operating manual as a matter of priority.
SOLARWATT Manager portal
No or implausible data in the dashboard
Implausible data in the portal can be caused by
- an incorrect assignment of system components within the SmartSetup: Check SmartSetup
- a failure to restart after customer retention: Restart after customer binding
- the inaccessibility of one or more system components.
Check SmartSetup
Call up the SmartSetup and check whether the assignment of the system components or the settings made correspond to your system configuration. Check the following points in particular:
"PV plants" setup step
- Assignment of all inverters to a PV plant
- Assignment of all DC-coupled batteries to a PV plants
- Correct specification of the installed module power
- Setting the consumption-dependent curtailment
Setup step "Home consumption"
A main meter is a mandatory part of every installation. The configuration must correspond to the meter type used and the topology of the domestic installation.
Position between grid and PV plants
- If an ACS (via a Battery flex or My Reserve) is installed, it is automatically defined as a bidirectional meter for the position Between grid and PV plants. This is the only correct configuration if the setup contains a battery system.
- After replacing the Battery flex, you must check whether the corresponding main meter has been selected (identification via the serial number fragment in the name of the Battery flex).
Position Between mains and consumers (consumption meter)
- This meter position may only be selected if this also corresponds to the house installation.
- Only installation meters are required at this position.
- Please note the correct counting direction: The meter must record the electrical power consumed by the household
Assignment of the devices
All devices should be automatically configured on the house side. If a bidirectional meter is installed as the main meter. This applies to the following device classes:
- PV plants
- Consumers
In most cases, this corresponds to the topology of the domestic installation.
Under certain circumstances, however, this automatic allocation may not apply and appliances may therefore be listed under the unbalanced category. In the vast majority of cases, this is not intentional and represents a misconfiguration.
Press the Assign devices automatically button to move all devices to the category Devices recorded by main meter ("house-side") .
Restart after customer retention / during initial commissioning
During initial commissioning, the SOLARWATT Manager flex must be restarted after customer registration, otherwise no data will be displayed in the end customer portal. To do this, disconnect the gateway from the power supply for approx. 5 seconds.
Accessibility System components
Your home installation consists of a PV inverter, a battery storage system and a main meter. If one of the components cannot be reached by the Manager, this can have the following effects:
- no data display in the Manager portal
- implausible data display in the Manager portal
Check the connection status of the devices in the Manager portal(energymanager.com) in the device list. To do this, click on Devices on the start page of the portal to the left of the energy flow diagram:
You will then be taken to the device list:
A functioning connection is indicated by a green bar in front of the respective device name. Red bars indicate a connection error.
To rectify connection errors, first check the accessibility of the device in the network. For devices that provide a graphical web interface, enter the IP address or the host name of the device in the address bar of a browser. The accessing device must be in the same network. If the web interface does not open, follow the operating instructions for the respective device.
In many cases, restarting one or more system components will help:
- of the device in the connection error (inverter, charging station, MyReserve)
- the SOLARWATT Manager
- the components of the network architecture (router, switch, PLC adapter)
Error message: Your main meter is offline
This error message appears if the SOLARWATT Manager does not receive any data from the main meter. Depending on the system configuration, this may have various causes or require measures to be taken.
It is generally recommended that you first acknowledge the error message and continue using the SOLARWATT Manager portal as usual.
If the error message occurs repeatedly and permanently, please take the following measures depending on the main meter used
AC-Sensor (ACS) via Battery flex
The system includes a Battery flex battery storage system and an AC-Sensor (ACS) connected to it. The ACS data is provided in the network via the Battery flex.
A loss of connection between the SOLARWATT Manager and Battery flex is accompanied by a loss of connection to the ACS.
Take the following measures and assess the success by checking the connection status in the device list in the SOLARWATT Manager portal or in the Installer Center (for installers only)
Check whether the battery flex is in operation
This can be done on the basis of the LED display on the front of the device.
Restart the SOLARWATT Manager
Instructions for restarting the SOLARWATT Manager [Link]
Restart the Battery flex
Shelly 3 EM
The Shelly 3 EM communicates with the SOLARWATT Manger via the local network. The Shelly is integrated via WiFi.
Ensure that the Shelly 3 EM is available in the local network
General information on checking the availability of network participants can be found here.
Alternatively, use the Shelly app.
Make sure that the Shelly can be reached at the IP address stored in SmartSetup and is configured as the main meter.
Further links:
Bidirectional S0 counter
S0 meters are connected directly to the SOLARWATT Manager via the corresponding interfaces. A possible source of error is incorrect wiring at the meter connection or at the Manager.
It should also be noted that S0 meters only switch to ONLINE status as soon as pulses are detected at the interface configured for the meter. This information is lost when the Manager is restarted. This means that after a restart of the Manager, the meters remain in OFFLINE status until pulses are registered at the interface.
AC-Sensor (ACS) via MyReserve Command 25
The system includes a MyReserve battery storage system and an AC-Sensor (ACS) connected to it. The ACS data is provided in the network via the MyReserve Command 25.
A loss of connection between the SOLARWATT Manager and MyReserve Command is accompanied by a loss of connection to the ACS.
Take the following measures and assess the success by checking the connection status in the device list in the SOLARWATT Manager portal or in the Installer Center (for installers only).
Check whether the MyReserve is in operation and available in the network
Restart the SOLARWATT Manager
Restart the MyReserve Command
Switch the MyReserve Command off / on using the toggle switch on the underside of the device.
Error message: Your [inverter] is offline
A faulty connection between the SOLARWATT Manager and the inverter is indicated by a red mark on the "Generation" component in the energy flow diagram of the SOLARWATT Manager portal.
- Restarting the SOLARWATT Manager
- Restarting the inverter
- Restarting the network components
- Checking the availability of the inverter in the local network